*For all orders ask for a delivery 1-2 days before you would normally want them there so if there are weather issues, we have time to try to get the order to you. Read the fedex holiday schedule so you know when fedex will deliver.

*Shipping cutoff time is 11 am PST, we cannot ship after 11 am unless the product is in stock. If you call us at 800-682-0036 we may be able to ship that day, but we need to know by 10 a.m. PST. We delivery Tuesday through Friday unless you call and verify with us or email us.



We try to ship the same day if your order comes in before 11 am, but sometimes it takes a few days to ship. Please understand that sometimes the season for fresh mushrooms may end suddenly without notice. We will email you as soon as we know that the season ended. We will refund your order as soon as we know the season ended. We have no control over nature. There is not always a warning.

Fed ex will not deliver to apartments if no one is home. They also have the right to decide not to deliver to certain areas due to high crime rate. That is up to the driver, we have no control over this, nor do we know ahead of times where those areas are.  Please make sure someone is available to be there when the package arrives. Otherwise you will need to contact fedex and go pick up your order. This is a big reason that we ask you to write a note to them telling them to leave the package and tell them you accept liability if the package is stolen. We recommend that you do this even if you are home, because some people do not hear the door or do not get to the door fast enough. See below for the letter to leave on your door.

 *We will not honor any claims for shipping delays if it is due to weather, which means no refunds or replacement on your order at all. This includes all shipping methods, Fed ex and USPS


Shipping options and definitions:

To avoid issues, we ask you to PLEASE give us a delivery date. If you don't, we will ship as soon as we can. Check your email after 3 pm PST every day starting the day you order and you will get an email from the website and from fed ex, as long as you gave us a valid email. If you did not, and we cannot ship for the date specified, we will not be able to let you know it shipped. We cannot call our customers to let them know their orders have been shipped, so it is up to you to call us the date your order is suppose to be shipped in the morning to verify it is being shipped. This helps you and us to make sure your order is being shipped on time and we can let you know if there are any issues with your order. 


 If you do not want a signature, you must let us know as soon as you place your order in the notes section. We will not charge extra for this. 

We can choose indirect signature or no signature required. You can designate someone to sign in case you cannot sign for yourself. You can also leave a note for Fed Ex to leave the package if you cannot come to the door, or may not hear the door or at not at home. Just write:

PUT THE DATE ON THIS NOTE FOR THE DATE THAT YOUR PACKAGE IS BEING DELIVERED OR IT WILL NOT WORK
Dear Fed Ex Courier or USPS Courier,
Leave the package here, no signature required. I release fedex and Oregon Mushrooms from liability if my package is stolen or spoils.


Thank you,
(the recipients name on the package)

(signature of the recipient)

If you need to contact me, please call me. My phone number is:

(Understand that if the package is stolen, or the mushrooms spoil due to not being cared for because you were not at home and did not sign for your package, we will not refund your money) Sign, date and write your name on the note. Or write the same thing, but instead of the part that you are home, change this to say that you are not home.
We are not responsible for packages that are not signed for or if you choose standard overnight. We will not refund or replace your mushrooms if they go bad. You are taking a risk having your order delivered and your mushrooms sit out. They must be refrigerated immediately. They may not hold up if you choose Standard overnight.  If no one signed for the package, we will not refund or replace your order under any circumstances. You must check your order while fed ex is there to document damage.


Fed Ex Priority: Check Fed Ex to see what time your order will arrive. In some areas, this can be as late as 7:30 pm. We cannot ship for Monday delivery for perishables items (fresh or frozen produce). This will be overnight delivery. Your order will be delivered the next business day after shipping.

Fed Ex Standard: Will be delivered by 9:00 pm.  We cannot ship for Monday delivery for perishables. This will be overnight delivery. Your order will be delivered the next business day after shipping. Choose this at your own risk, the mushrooms may not hold up if you choose this option because that is more time the mushrooms sit in the back of a hot truck.

Fed Ex 2nd Day: Will be delivered within 2 business days after shipping. For example: if we ship Monday, your order will be there by Wednesday.

Fed Ex Express Saver: Will be delivered within 3 business days after shipping. For example: If we ship Monday, your order will be delivered by Thursday.

USPS- This can be delivered anywhere from the next day until up to 21 days. USPS does not give money back, we have tried. If you want a guarantee, we recommend Fed Ex. If you do now want a signature, we need to know immediately!

USPS now states: 1 day, 2 day, 3 days, this looks like that is a guarantee for delivery, it is not. It is an estimate on how long it should take to get to you after we ship.

There is a very good option as well to have your package sent to a fedex "hold" location. The mushrooms will be delivered to a fed ex location, and you can pick them up during their business hours. Please call us if this sounds like a good idea. It works really well. Your mushrooms will not sit in the back of a truck. I definitely recommend you email us or call us about this before placing your order.

 

INTERNATIONAL: Only available on non perishable items, only choose  Priority Mail International and First-Class Mail International. Be aware, that customs can hold your package for as long as they want; we have no control over this, so even if you choose the express methods, they still may take a month or longer to clear customs.  For international Priority, you must sign for the package, no exceptions! For standard there is no tracking, no insurance, no signature, therefore, if your order is lost or stolen, we will absolutely not replace or refund it. Do not contact us about anything that goes standard, we don't know anything about it after we ship it. We can track priority in the United States, after that, the package is out of our hands and you need to deal with customs and anything else in your country. 

 

NON PERISHABLE ITEMS:
We ship within 3 business days of ordering if the items are in stock, if not, please understand that we will email you to tell you that there is a delay, keep these emails please.

  • If you have a special request on when you need your order, please email or call us and we will do our best to meet your needs.
  • We do ship internationally on all dry items, but please check with your customs department to make sure that they are not a banned item. Finding this out is your responsibility since it is much easier for you than for us.

PERISHABLE (FRESH/FROZEN ITEMS)

You are responsible to find out if your area has fed ex express available. Call them and ask if you are in doubt. Please do not assume that you have this service available, unless you are in a major town. If you are in a rural area, it may be possible fed ex does not have overnight available, or does not deliver until late afternoon.

Call Fed Ex at 1-800-463-3339, press 0 until an operator answers, and ask them if your zip code has Priority Overnight Delivery, if you need a Saturday delivery, you have to ask them if you can get this service.  Fed Ex is reliable, but they have certain areas they have problems with. If the area is a late delivery area, it helps to put a note for us to add extra ice packs during hot weather.

  • The cost is $20.00 more for a Saturday Delivery. We prefer to not use this, if no one is there to sign, there is a high chance that it will not get delivered without it.
  • YOU MUST CALL US TO CONFIRM WE CAN SHIP FOR  A SATURDAY DELIVERY. WE WILL NOT SHIP FOR SATURDAY IF YOU DO NOT PAY FOR SHIPPING. IF YOU ARE LOOKING FOR THE LINK FOR SATURDAY DELIVERY, IT IS UNDER THE CATEGORY GIFT SETS.
  • We cannot ship perishable items for delivery on Monday.
  • Delivery to your business is acceptable, just as long as refrigeration is available and someone can sign.
  • We cannot ship to APO/FPO addresses or PO Boxes for fresh or frozen food items (Fed Ex does not allow it)
  • We do not have time to contact you about a delivery date. We are getting very upset customers if we wait to ship to hear from you. We have decided that we will ship as soon as we can, that may be the same day, or in the next few days, whenever we have the order to ship out. We do our best to make everyone happy. If you need your order by a certain date, please SPECIFY, otherwise, you will get your order as soon as possible. If you gave us a valid email address, you will receive a tracking number to tell you that your order has been shipped. Once we ship, we cannot stop the shipment or reroute it to a different address. Please check your email frequently.
  • We cannot ship fresh mushrooms to Canada or internationally.
  • PLEASE be sure to give us accurate contact information! We need to be able to contact you. We will NOT ship if there is a problem with your information until it is corrected.  We will NOT give you a refund if you are not available and the mushrooms can't be shipped to you, we lose money when this happens.
  • When you place your order, we do not guarantee your order will be available for fresh mushrooms, we may run out or not like the mushrooms we get in. In this case, we will refund your money.

  

CLAIMS: 

Mushrooms are very fragile and highly perishable. We also are not responsible for addresses, which are located in P.M. areas.  There is a risk in warmer climates. Most addresses are in A.M. delivery areas, which should be delivered between 8:00 - 12:00 in the morning. Please check with Fed-Ex to see what delivery area you are in at 1.800.463.3339 (press 0 to go straight to a representative). If you are having us ship to a business address, please tell us in the note section during check out.
In rare cases of severe weather or other natural disasters, Fed Ex planes run behind schedule. Fed Ex-  nor us stand behind perishables which spoil due to inclement weather, Fed ex does not have refrigeration for anything, so your items will not be put in cold storage between the time we ship until you refrigerate your mushrooms. We do not refund money for weather delays, ever, no exceptions. We don't get our money back either. THIS DOES HAPPEN! We advise you order so you can have your order 2 DAYS before you need them!  Please call if your order is late and we will try to make a claim and get you out another shipment. Most mushrooms may lose up to a tenth of a pound per pound due to shrinkage during shipment. This weight will be regained when cleaned with water. Your mushrooms will be slightly dry to touch which is normal.

 

For issues with your mushrooms, you MUST open your package with fedex there, so they can document any damage, this is the only way we can file a claim with fedex. If you do not contact us within 1 hour after receiving your mushrooms we will not give refunds or replacements. Call us at 541-850-6194 or 800-682-0036 and/or email us immediately so we have a document to send to fedex immediately. They are making it very difficult to file claims now, and without someone home to accept delivery, they rarely give us money back. So it is at your own risk to have the package left at your door, you also risk the possibility of your mushrooms being mis-delivered or stolen, we cannot do anything about this. To sum this up, unless you are there to accept the package, we are not going to refund or replace your order. Please give us a delivery date and have them sent to an address that someone will be available to sign. 

 We are not responsible for packages that are not signed for
We will not refund or replace your mushrooms if they go bad. You are taking a risk having your order delivered and your mushrooms sit out. They must be refrigerated immediately. They may not hold up if you choose Standard overnight. We will check the tracking, and if no one signed for the package, we will not refund or replace your order under any circumstances. You must check your order while fedex is there to document damage.


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